Company: MODIRIDE SDN. BHD. 202501031743 (1633155-M)
Contact: modiride.sb@outlook.com | Level 10, Southern Tower First Subang, Jalan SS15/4G, 47500 Subang Jaya Selangor | (+60)17 546 6178
1. General Policy
At MODIRIDE SDN. BHD., your satisfaction is our priority. We strive to ensure every automotive accessory is delivered in excellent condition. However, we understand that certain circumstances may require a return or refund.
All return or refund requests are reviewed case-by-case in accordance with the policy below to ensure fairness and transparency.
2. Eligibility for Returns
You may request a return or refund if the following conditions are met:
- You notify us within 7 days of receiving the item.
- The product is unused, in original packaging, and in resalable condition.
- All components (e.g., brackets, screws, clips, manuals) are intact and undamaged.
- A valid receipt or order number is provided.
MODIRIDE SDN. BHD. reserves the right to decline returns that do not meet these conditions.
3. Non-Returnable Items
We are unable to accept returns or offer refunds for:
- Items that have been installed, used, or modified.
- Products damaged due to improper use or installation.
- Clearance or promotional items clearly marked as final sale.
- Items returned without original packaging or proof of purchase.
If you’re unsure about product compatibility or specifications, feel free to contact us before placing your order.
4. Return Process
To begin a return process, please email modiride.sb@outlook.com with the following:
- Your order number
- Reason for return
- Clear photos/videos of the product and packaging (if applicable)
We will respond within 2 business days with further instructions. If approved, you are required to return the item within 5 business days using a trackable courier at your own cost.
Please note: We are not responsible for lost or undelivered return parcels.
5. Inspection and Approval
Once we receive and inspect your returned item (typically within 3–5 business days), we will:
- Issue a refund to your original payment method, OR
- Send a replacement if stock is available
Refunds may take a few working days to reflect, depending on your payment provider.
6. Defective or Damaged Items
If you receive a defective, broken, or incorrect item, please contact us within 48 hours of delivery.
Email: modiride.sb@outlook.com
Include: Your order number and clear photos/videos of the issue.
After assessment, we may offer:
- A replacement item (subject to availability)
- A full refund
- A partial refund if applicable
7. Warranty Claims
Most car accessories do not carry an official manufacturer warranty. However, if your item develops a defect shortly after use, we will do our best to assist.
Please provide:
- Your order number
- Photos and description of the issue
If eligible, we may offer a repair, store credit, or other resolution depending on the situation.
8. Exchanges
We do not offer direct exchanges for reasons such as change of mind, wrong size/model ordered, or product preference.
To exchange for a different item, you may:
- Submit a return request (if eligible)
- Place a new order separately for the correct item
9. Contact Us
We’re here to help you resolve any product issue or return request smoothly.
📧 Email: modiride.sb@outlook.com
📞 Phone: (+60)17 546 6178
Thank you for choosing MODIRIDE SDN. BHD. – where driving comfort meets innovation.